Cancellation and Refund Policy
Last updated: August 2026
1. Scope
This policy applies to paid WeblioHub subscriptions, add-on packages, and digital services purchased through WeblioHub.
2. 3-Day Refund Notification Period
Refund or cancellation requests notified to WeblioHub within 3 calendar days of the payment date are reviewed and, if eligible, refunded. Requests must be sent with the account email address, order information, payment date, and reason for the request.
3. Requests After 3 Days
Requests submitted after the 3-day notification period are generally not refundable because WeblioHub provides digital services and immediate account access. You may still cancel future renewal where applicable, and your access can continue until the end of the paid period.
4. Add-ons and AI Usage Packages
For add-ons, AI token packages, or usage-based services, eligibility may depend on whether the purchased quota has been used. Used, consumed, or custom-delivered services may be partially refundable or non-refundable after review.
5. Non-Refundable Cases
- Violation of WeblioHub terms, abuse, fraud, or suspicious payment activity
- Completed custom setup, consultancy, or implementation work
- Bank, payment provider, currency conversion, or tax amounts that cannot be recovered
6. Refund Processing
Approved refunds are processed through the original payment method where possible. Bank or payment provider processing times may vary, and the refund may take several business days to appear on your account.
7. How to Request a Refund
To request a cancellation or refund, contact us with the details below:
- Full name and account email address
- Order ID or payment reference
- Payment date
- Reason for the request
info@webliohub.com