Question 1

What is WeblioHub?

Accepted Answer

WeblioHub is an all-in-one web integration platform that lets you add an AI chatbot, contact form, newsletter, product reviews, cookie policy manager, and Shopify product sync to any website — no coding required.

Question 2

How does the AI chatbot work?

Accepted Answer

Our AI chatbot is trained on your own documents, website content, and FAQs. It replies to visitors in their language 24/7, escalates to your inbox when needed, and reduces support workload by up to 80%.

Question 3

Can I connect WeblioHub to my Shopify store?

Accepted Answer

Yes. Install WeblioHub from the Shopify App Store and your products, images, prices and stock sync automatically. You can map custom fields with AI, schedule syncs, and view detailed logs from your dashboard.

Question 4

Do I need coding skills to install the widgets?

Accepted Answer

No. Every integration is a single script tag or a native Shopify install. Setup takes under 10 minutes and all customization happens through your dashboard.

Question 5

Is WeblioHub GDPR and cookie-law compliant?

Accepted Answer

Yes. The Cookie Policy Manager blocks non-essential cookies until consent, stores consent proof, and provides visitor analytics — fully aligned with GDPR, CCPA and ePrivacy directives.

Question 6

How much does WeblioHub cost?

Accepted Answer

There is a free plan with the essentials. Paid plans start at $14/month and unlock the full IO package: Shopify sync, custom CSS, team management, hidden branding and higher AI token quotas.

Question 7

Which languages does the AI chatbot support?

Accepted Answer

The chatbot automatically detects the visitor's language and responds in the same language — including English, Turkish, German, Spanish, French, Arabic and 30+ more.

Question 8

How is my data stored and secured?

Accepted Answer

Data is stored on Supabase (EU/US regions) with row-level security. Widget requests are protected with API keys and domain validation, and AI prompts are hardened against prompt-injection attacks.

Question 9

Can I train the AI chatbot on my own content?

Accepted Answer

Yes. Upload PDFs, docs, or paste your FAQ/knowledge base directly. The chatbot uses that content as its primary source and cites answers based on what you provide.

Question 10

How often does Shopify sync run?

Accepted Answer

You can sync manually anytime or schedule automatic syncs (hourly, daily, or custom cron). We batch 50 products per request and respect Shopify rate limits automatically.

Question 11

Can I customize the widget design?

Accepted Answer

Absolutely. Change colors, position, greeting text, avatar and status labels from the dashboard. Paid plans also unlock Custom CSS for full brand alignment.

Question 12

Do you offer team collaboration?

Accepted Answer

Yes. The IO package includes team management — invite unlimited teammates, share the same workspace, and manage roles from a single admin panel.

Question 13

Can I cancel or change my plan anytime?

Accepted Answer

Yes. You can upgrade to a higher plan anytime; the remaining duration stacks. Downgrades take effect after your current period ends, so you keep every day you paid for.

Question 14

Does WeblioHub work on non-Shopify websites?

Accepted Answer

Yes. Every widget works on WordPress, Wix, Webflow, custom HTML, React, or any site where you can paste a script tag. Shopify is one of many supported integrations.

Question 15

Where can I find installation guides?

Accepted Answer

Our docs at /docs cover every integration step-by-step, plus FAQ and troubleshooting. For anything else, our support team replies within a few hours.

Question 16

Is there a limit on AI chatbot messages?

Accepted Answer

Each paid plan includes a monthly AI token quota shown as a progress bar in your billing page. Non-AI features (contact form, newsletter, reviews) have no message limit.

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