AI Training Setup
Use AI Training to teach your WeblioHub chatbot how your company works, how it should speak, when it should stop replying automatically, and when it should show live Shopify products.
1. Open AI Assistant settings
Go to Dashboard → Settings, open Chatbot settings and find the AI Assistant section.
2. Enable AI and Auto Reply
- Enable AI — turns on AI features for the chatbot.
- Auto Reply — lets the AI automatically answer incoming visitor messages.
If Auto Reply is disabled, your team can still use the AI context manually while replying from Messages.
3. Set the AI reply limit
Enable Reply Limit to control how many times AI can respond in a single conversation. This keeps long or sensitive conversations from running forever without a human.
- Set Max AI replies per conversation between 1 and 100.
- The default limit is 20 replies.
- When the limit is reached, the chatbot shows your handoff message and contact information.
4. Write the handoff message
The handoff message appears when AI should stop and a real person should continue. Keep it short, clear and helpful.
You've reached the AI response limit for this conversation. Here are our contact details so our team can help you directly:5. Add contact information
Add the email, phone number and website visitors should use when the AI hands the conversation to your team.
Email: support@example.com
Phone: +1 555 000 0000
Website: https://example.com6. Enable Shopify Product Search
If your Shopify app is installed with product and inventory access, enable product search. When visitors ask about a product, the AI can query your connected Shopify store live and show product cards with price and stock.
Product search does not store your product catalog in AI training. It reads live product data only when a visitor asks a relevant question.
7. Add company information
Use Company Details as the main knowledge area for your assistant. Add product overview, delivery rules, refund rules, support hours, pricing notes, important links, and answers to common questions.
Company: WeblioHub
Support hours: Monday-Friday, 09:00-18:00
Main features: AI chatbot, Telegram, Shopify product sync, cookie consent
Refund rule: Refund requests are reviewed within 3 calendar days
Important links:
- Pricing: https://www.webliohub.com/pricing
- Docs: https://www.webliohub.com/docs8. Choose greeting style and response language
- Greeting Style — choose how warm, formal or direct the assistant should sound.
- Response Language — use Automatic to reply in the visitor's language, or lock replies to a specific language.
9. Add custom instructions
Custom Instructions control behavior that should always be followed. Use this area for business rules, escalation rules, words to avoid, and campaign reminders.
Always mention our current discount campaigns when relevant.
Do not promise a refund before the request is reviewed.
For pricing questions, redirect visitors to https://www.webliohub.com/pricing.
If the visitor asks for legal advice, ask them to contact our team.10. Save and test
Click Save AI Settings, then open your website and send test questions. Test at least one general support question, one pricing question, one handoff scenario, and one Shopify product question if product search is enabled.
Good training habits
- Keep company information factual and up to date.
- Use short rules instead of long paragraphs when possible.
- Add links for pricing, refund policy, documentation and contact pages.
- Review conversations in Messages and update training when the AI misses context.